Ending an online casino account is a significant move, and we understand that. At Aphrodite Casino, we work to keep the closure process straightforward and fair for our Belgian users. This page addresses both voluntary closures and those we carry out, what occurs with your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We outline the steps we take and the legal reasoning behind them. Think of this as a practical guide, not formal legal advice. If your situation is specific, get in touch with our support team before you take action. We review these procedures regularly.
Self-Initiated Account Closure for Belgium Users
If you’re in Belgium and wish to close your Aphrodite Casino account, it can be done at any time by getting in touch with support or using the self-service features in your settings. We verify your identity to stop unauthorised requests. Once that check passes, we deactivate your login and stop all promotional messages. Your real-money balance stays withdrawable after the closure, according to the usual checks. We aim to complete voluntary closures within two business days. Active bonuses and unfinished wagering may be forfeited, and we ensure that is clear before you confirm. We handle every request fairly and do not charge a closure fee. A confirmation email is sent to your inbox once the account is shut.
Account Closure Process
- Submit a closure request through your account settings or from your registered email address.
- Undergo identity verification if we ask for it, using an ID document or proof of address.
- Verify that you understand active bonuses will be forfeited.
- Select a withdrawal method for any real-money balance still in the account.
- Obtain a confirmation email once logins are no longer possible.
Management of Funds of Balances and Bonuses
Shutting down your account does not mean waving goodbye to legitimate funds. We return real-money balances after compliance and ID checks, using the original payment method whenever possible. If that method is not accessible, we may ask for alternative verified bank details. We waive a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals continue through the normal approval process unless a payment dispute is open. We maintain a full financial log for every closed account, which helps sort out any disputes later.
Partnership Programme and Legal Notice
Our affiliate programme operates under rigorous Belgian advertising and gambling rules. Affiliates must use only approved Aphrodite Casino materials, label all content as 18+, avoid misleading claims, and never target self-excluded users. We track affiliate activity and may suspend or end relationships for non-compliance. Concluding an affiliate agreement is separate from shutting down a player account. When an affiliate agreement ends, we insist on immediate removal of our brand materials and links. Outstanding commissions get paid after final verification and fraud adjustments. This setup protects Belgian players and ensures our programme honest. We record every affiliate decision.
Affiliate Obligations After Termination
- Use only approved Aphrodite Casino creatives and promotional text.
- Plainly label all material as 18+ and include responsible gambling messages where required.
- Steer clear of guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Remove all brand content immediately after termination.
Information Storage After Account Termination
We retain certain personal and financial data after account termination to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that window closes, we erase or anonymise the information. You can ask for a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We don’t use closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We manage all data requests promptly and securely.
Account Closure by Operator
Aphrodite Casino may close an account without a request from you if we detect fraud suspicion, a breach of terms, a unsuccessful identity check, or a lawful order from Belgian authorities aphrodite-be.eu. We act only after an internal evaluation and always notify you by email. Money you are legally entitled to withdraw are returned after compliance checks. In serious cases, like money laundering activities or fraud, we might block funds and report the appropriate Belgian authority. This measure is uncommon and we ensure it is proportionate. We note the reason within the company but only disclose what the law permits. We also respect decisions issued by the national exclusion register.
Recap
Aphrodite Casino handles account closure for Belgian users as a controlled, fair process. You can terminate your account on your own terms, and we only close it for defined legal or contractual reasons. Real-money balances are refunded to you after proper checks, while bonuses may be forfeited. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention persists only as long as the law requires. If you’re thinking about closure, start in your account settings or contact support. We’re here to help if questions arise.
FAQ
What is the process to close my Aphrodite Casino account in Belgium?
You can send a closure request through your account settings or by reaching support from your registered email address. We verify your identity to stop unauthorised changes. Once verified, we terminate the account and dispatch a confirmation email. Most voluntary closures complete within two business days. If identity checks are needed, it might take a little longer, but we keep you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance remains yours. We return funds after anti-money laundering and identity checks. If the original payment method is unavailable, we request alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.
Can Aphrodite Casino deactivate my account without my request?
Yes, in limited circumstances. We may shut down an account if we identify suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and return any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.
How much time does account closure take?
Voluntary closures usually are finalized within two business days. If verification is needed, it may take a few extra days, but we strive to avoid unnecessary delay. Pending withdrawals or payment disputes can also impact the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.
What happens to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally forfeited when an account is closed voluntarily. We clarify this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is normal procedure to prevent closure being used to bypass bonus terms.
Does closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically terminate an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.
How long do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules require. After that period, we remove or anonymise the information. You can request a copy of your data during 20minutes.fr retention by contacting privacy support and completing identity verification. We do not use closed-account data for marketing without separate consent.